If you have any unanswered queries about what we have to offer, please look through the questions below. The answers appear when you click on them.
If, however, you still have a query please don’t hesitate to contact us.
Zurich Connect website
Click here for additional Zurich Connect motor FAQs
Click here for additional Zurich Connect home FAQs
This website supports Microsoft Explorer 6+ and Netscape 6+. If you do not have current versions of either of these browsers they can be downloaded at:
Microsoft Download Search Site (for Internet Explorer)
Netscape Navigator Download Site
Currently we accept annual payment in full by Visa Credit, Visa Debit, Mastercard, Maestro, Solo or Electron for policies processed over the Internet. Alternatively, you can agree to pay monthly by Direct Debit whereupon Zurich Bank* will collect an initial deposit, equal to 2 monthly payments, by Credit or Debit card. This will be followed by 10 further monthly payments by Direct Debit, commencing on your preferred collection date.
*Zurich Bank is regulated by the Financial Regulator
There are a number of factors which could affect access to the site. On many occasions it is the connection between the individual and their service provider. Should these problems occur then try reloading the site or contact your service provider for further guidance. If you are trying to access the site from your workplace or via a firewall this may affect your ability to connect.
Zurich Connect recognises the need to protect customer information. With this in mind all personal and payment information is entered onto a secure server where it is encrypted. Payment information is also passed through a merchant services system for verification. The encryption prevents unauthorised users from decoding and reusing the details.
Each quotation is valid for 60 days from the date it is created unless any of the information you supplied us with has changed. This information includes the insurance start date you gave as part of your original quote. After that time the quote will expire and you will need to re-input your details to get an up to date price. If you forget your password and enter your details incorrectly three times your account will be locked for your security. To then access your account, please first check your e-mail (if we have a registered e-mail for you, we will have sent one to you) and reset your password. If you have not registered an e-mail account with us, and you want to take up your quotation, you will need to ring customer services on 0845 603 4592.
In order to be able to access your quotation, you will have to have chosen the "SAVE" option on the quotation screen. If you did this, you will have been prompted to choose a memorable, but strong username and password. If you have forgotten this information, please call customer services on 0845 603 4592.
If you are attempting to enter the site from your workplace, there may be a firewall installed which would disable your ability to enter the credit card payment section. Give our customer services a call on 0845 603 4592 and they will be able to help you.
Try pressing your computers 'Ctrl' key and 'P' key together when you are on the premium page. If this still doesn't work check your computer handbook. If you've got Adobe Acrobat Reader installed, then a PDF version of the Home policy book is available in your personal area of Zurich Connect. To access this, please login to My Connect and click the view and print link.
